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The first steps of our project process start with you. Clients debrief us on the type of furnishings they require and their budget expectations. From this we can prepare a proposal that brings value for money together with the huge range of finishes we offer to provide a fantastic price and style to match every customer’s requirements.
On to stage two, where you contact us to arrange a preliminary face-to-face, and we visit you together with a portfolio and range of catalogues so that you can check out your design options and directly discuss your needs with us. We’ll take a few approximate measurements to begin refining design specifications. All this is completely free of charge and without obligation and following this meeting, we’ll be able to prepare an estimated ball park figure that includes design, manufacture, delivery and installation costs.
If our design proposals and estimates tick your boxes, your project moves forward into the design stage with the preparation of fully detailed 3D graphic sketches. There is a minor design fee of £100 per room at this stage, which is fully deductible from the final order. This process can take from a few days to a few weeks to complete, depending on the order. During this period we’re more than happy to have you check in and be fully involved with the ‘work-in-progress’ process of designing your furnishings. Once these designs go through to your satisfaction, the ball begins to roll and we will be able to provide a firm quote within the ball park figure originally estimated. We will send a surveyor to take precise measurements and prepare detailed production drawings for our craftsmen to work with. A deposit is payable at this point, usually %50 of the order value. The final production drawings are sent to you for final approval and you can count down to the day you will have your new furniture installed.
A period of around 8 weeks passes (longer for more complicated pieces) during which we’re busy at work behind the scenes. Once everything is ready, we will contact you to arrange a convenient delivery and installation date, and at this point a further payment of 30% of the order value is payable. We have 2 teams of dedicated in-house fitters who will take a great care to install your furniture in a timely, hassle free and considerate manner. They will leave the work areas clean and tidy every evening and tidy up thoroughly at the end of the installation, removing packaging and touching up paintwork where required. Once installation has been undertaken to your complete satisfaction, the remaining balance will be due, taking into account payment already made for the original designs. It doesn’t end there…we are always on hand and happy to provide advice and guidance about furniture care and to make any adjustments or additions you might require as time passes and your needs evolve! For your peace of mind, our furniture is also guaranteed for three years.
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Bespoke Furniture